Our Staff is Committed Getting Better !

Beginning this week, during our Wednesday staff meetings we will have a new topic discussed to help improve staff knowledge and performance.  This week, from Sarah P, was Power Operated Vehicles or commonly called scooters. These devices are very common, come in various shapes, sizes and in three and four wheel configurations.

It was discussed that since the changes in Medicare, providing indoor models, that we are seeing more wear and tear, more need for service and maintenance.  We discussed that when talking to customers, ensure they have reviewed the owner's manual and that the customer is performing preventative maintenance or having at a minimum a yearly check up on their equipment.

Sarah had listed several common questions coming from customers calling in.  One was from Scooter Store customers, do we provide service and is it covered under Medicare?  Since the Scooter Store was closed down, this is very common. We discussed our policy on needing medical documentation on all equipment that is provided and how to request it from the customer. 

List of Questions:

1. What is your scooter doing or not doing?

2. What happens when you turn you key on?

3. when was the last time you charged it?

4. Can you move the scooter when the key is turned off?

5. Could it have gotten wet?

6. Is the battery pack engaged/connected?

7. When was it last serviced?

We discussed many more senerios....The staff was asked to bring a list of common questions and solutions to next weeks' meeting.

Great Job Sarah !

This blog is written by Carey Britton, Seating and Mobility Specialist at Active Mobility Center. He can be reached at cbritton@wheelchairguys.com or (954) 946-5793.