How Does Your Supplier Measure Up ?

In Most industries, Service is a promise, something that cannot be seen but certainly can be measured. In the Medical Equipment Industry, Service is very visible; from the representative answering the phone, to the consultant taking the time to listen and learn, to the service technician who maintains and repairs your equipment.

 

Listening is key in providing specialty services; getting to know the client, their needs, wants and expectations can mean the difference between function and dependence. In a time where everyone is trying to manage evey minute and every dollar; it is always refreshing when the staff takes the time to say hello, to ensure everything is going well, and to see how to improve the company.

 

It is important to review the entire picture, including: physical dimensions, pressure, posture, environmental needs, caregiver needs and the expectations of the medical professionals on the case.  Failure to do this, will reduce the satisfaction and outcomes customers deserve.

 

Hiring a Coach can be very helpful, from experience we have seen where getting an outside view of how we operate; and more important how we can get better.

 

The standard in the industry is being certified by RESNA and NRRTS, as both Assistive and Certified Rehab Technology Suppliers. These certifications, in addition to being accredited ensure that you and your patients are receiving a higher level of professionalism, quality, expertise, and dedication to our customers.

Belonging to a group also helps with education access. VGM/USREHAB and MEDGroup offer access to resources to help the company provide exceptional service and support.

Staff  must be able to effectively work with therapists, customers, caregivers and physicians to brain storm , and design cost effective strategies (products) to help increase function, and reduce the incidence of skin ulcers and deformity.

Active Mobility Center has over 20 years of experience offering seating and positioning equipment for a dynamic and diverse population.  We practice what we believe and are committed to maximize the abilities of our customers.  Carey Britton can be reached at (954) 946-5793 or cbritton@wheelchairguys.com .